Privacy & cookies policy

Introduction

This privacy policy explains how personal information is collected, used, stored, and protected when you receive Reiki treatments from Lana Alkhedairy, a Reiki practitioner.

Your privacy is important, and personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Why I collect personal data

Personal data is collected in order to:

• Keep notes about treatments and information you choose to share during sessions
• Contact you if necessary regarding appointments
• Meet professional, insurance, and legal responsibilities

What data may be collected

The information collected may include:

• Name
• Contact details (such as phone number, email address)
• Postal address
• Emergency contact details (if provided)
• Medical conditions or medications you choose to share
• Any other information you voluntarily share during consultations or treatments

Information may be recorded where relevant to treatment records.

Legal basis for processing data

Your personal data is processed under the following lawful bases:

• Consent – information you voluntarily provide
• Legitimate interests – maintaining treatment records as part of professional practice
• Legal obligations – complying with insurance and record-keeping requirements

Any health-related information that you choose to share is treated as confidential.

How your data is stored

All records are kept in paper form only.

Paper consultation forms and treatment notes are stored securely and kept confidential. Reasonable steps are taken to protect records from loss, damage, or unauthorised access.

How long data is stored

Client records are retained in accordance with professional insurance and legal record-keeping obligations.

Records will be kept for a minimum of 8 years after your last treatment.

For clients under the age of 16, records must be kept until the client reaches age 25, or 8 years after the last treatment, whichever is longer.

After the required retention period has passed, records may continue to be stored unless a request is made for them to be destroyed.

Sharing your information

Your personal information will not be shared with third parties unless:

• You give permission
• It is required by law
• It is necessary to protect your safety or the safety of others

Cookies and similar technologies

Cookies are small files a website can store on your device. Similar technologies include browser storage and tracking pixels.

This website does not currently use analytics, advertising trackers or embedded social media. Its images and fonts are served with the website. A short notice tells visitors this. When you select “OK”, we remember that in your browser’s local storage under the key “serenity-shores-cookie-notice-v1” so the notice isn’t shown again; this is not used for tracking. Secure session cookies are used only when an administrator signs in.

You can clear cookies and local storage at any time through your browser settings. If optional technologies such as analytics are introduced, this policy will be updated and your consent requested before they are used. You will be able to withdraw that consent at any time.

Links to other websites, including the UK Reiki Federation, take you to services with their own privacy and cookie policies.

Your rights

Under data protection law, you have the right to:

• Request access to the personal data held about you
• Request correction of inaccurate or incomplete information
• Request that your records be destroyed once the legal retention period has passed
• Raise concerns about how your information is handled

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

Contact

If you have questions about this privacy policy or your personal data, please contact Lana Alkhedairy, Reiki Practitioner, by email at contact@serenityshorereiki.com